Privacy Policy

1. Introduction

PrimeAgents Inc. ("PrimeAgents," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered customer service platform, including our Facebook Messenger integration and booking systems.

By using our Service, you consent to the data practices described in this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our Service.

2. Information We Collect

2.1 Account Information

When you create an account, we collect:

• Business name and contact information
• Email address and phone number
• Billing information and payment details
• Business address and registration details
• Login credentials (passwords are encrypted)

2.2 Facebook Integration Data

When you connect your Facebook Business Page, we access:

• Your Facebook Page name, ID, and profile information
• Messenger conversations between your Page and customers
• Customer names and profile information as provided by Facebook
• Message content, timestamps, and delivery status
• Page access tokens for API communication

2.3 Business Content

Information you provide to customize the AI:

• FAQs and knowledge base content
• Business operating hours and service offerings
• Booking/appointment configurations
• Custom responses and conversation flows
• Product and service information

2.4 Conversation Data

We process and store:

• Messages exchanged between your customers and the AI
• Booking requests and appointment details
• Customer inquiries and AI responses
• Conversation metadata (timestamps, message status)

2.5 Technical Data

Automatically collected information:

• IP address and device information
• Browser type and operating system
• Usage patterns and feature interactions
• Error logs and performance data
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the collected information for the following purposes:

3.1 Service Delivery

• Providing AI-powered customer service responses
• Processing and managing bookings/appointments
• Connecting your Facebook Page to our platform
• Personalizing AI responses based on your business information
• Delivering analytics and performance insights

3.2 AI Processing

• Training our AI models to improve response quality (using anonymized data)
• Analyzing conversation patterns to enhance automation
• Generating contextually appropriate responses
• Detecting and filtering spam or inappropriate content

3.3 Business Operations

• Processing payments and managing subscriptions
• Communicating service updates and announcements
• Providing customer support and technical assistance
• Complying with legal obligations

4. Information Sharing and Disclosure

We do not sell your personal information. We may share information in the following circumstances:

4.1 Service Providers

We work with trusted third-party providers who assist us in operating our Service:

• Cloud Infrastructure: Hosting and data storage services
• Payment Processors: Secure payment handling
• Analytics Tools: Service performance monitoring
• Communication Services: Email and notification delivery

4.2 Facebook/Meta

Our integration with Facebook Messenger requires data exchange with Meta's platforms. This includes sending and receiving messages through their APIs. Your use of Facebook integration is also subject to Meta's Privacy Policy.

4.3 Legal Requirements

We may disclose information when required by law, court order, or government request, or when necessary to:

• Comply with legal processes
• Protect our rights, privacy, safety, or property
• Enforce our Terms of Service
• Respond to emergency situations

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity with notice provided to you.

5. Data Security

We implement industry-standard security measures to protect your information:

• Encryption: Data is encrypted in transit (TLS/SSL) and at rest
• Access Controls: Strict authentication and authorization protocols
• Infrastructure Security: Hosted on secure, certified cloud platforms
• Regular Audits: Periodic security assessments and vulnerability testing
• Employee Training: Staff trained on data protection best practices

While we strive to protect your information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security of your data.

6. Data Retention

We retain your information for as long as necessary to provide the Service and fulfill the purposes described in this Privacy Policy:

• Account Data: Retained while your account is active, plus 90 days after closure
• Conversation Logs: Stored for 12 months from creation date (may vary by plan)
• Booking Records: Retained for 24 months for business continuity
• Payment Records: Kept for 7 years as required by Philippine tax laws
• Analytics Data: Aggregated data may be retained indefinitely

Upon account termination, we will delete or anonymize your personal data within 90 days, except where retention is required by law.

7. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

7.1 Access and Portability

You can request a copy of your personal data in a structured, commonly used format.

7.2 Correction

You can update or correct inaccurate personal information through your account settings or by contacting us.

7.3 Deletion

You can request deletion of your personal data, subject to legal retention requirements and our legitimate business needs.

7.4 Restriction and Objection

You may request restriction of processing or object to certain uses of your data.

7.5 Withdraw Consent

Where processing is based on consent, you may withdraw it at any time without affecting prior processing.

To exercise these rights, please contact us at privacy@primeagents.io. We will respond to your request within 30 days.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience:

• Essential Cookies: Required for the Service to function properly (authentication, security)
• Analytics Cookies: Help us understand how users interact with our Service
• Preference Cookies: Remember your settings and preferences

You can control cookies through your browser settings. Disabling certain cookies may affect Service functionality.

9. Children's Privacy

Our Service is intended for business use and is not directed at individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately, and we will take steps to delete such information.

10. International Data Transfers

Your information may be transferred to and processed in countries other than the Philippines, including countries where our service providers operate. These countries may have different data protection laws than your country of residence.

When we transfer data internationally, we implement appropriate safeguards such as:

• Standard contractual clauses approved by relevant authorities
• Data processing agreements with service providers
• Compliance with applicable cross-border data transfer regulations

11. Philippine Data Privacy Act Compliance

As a company based in the Philippines, we comply with Republic Act No. 10173, also known as the Data Privacy Act of 2012. This includes:

• Implementing reasonable and appropriate organizational, physical, and technical security measures
• Ensuring personal data is collected for specified and legitimate purposes
• Respecting your rights as a data subject
• Maintaining appropriate data protection policies and procedures

You may lodge complaints with the National Privacy Commission (NPC) if you believe your data privacy rights have been violated.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of material changes by:

• Posting the updated Privacy Policy on our website
• Updating the "Last updated" date at the top of this page
• Sending an email notification for significant changes

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We will respond to your inquiry within 30 days. For urgent privacy concerns, please include "URGENT" in your email subject line.